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Custom Service Centre
Beijing Tianyu customer service centre founded in 1994 based on Benephon service centre with callcenter service.
It is the service centre for many famous brands and support the own products service and consult.
The centre is provided with professional consult and tech repairing staff, proficient equipment and repairing quality control.
Tianyu service centre also support the repair affairs of lenovo,
south tech etc in beijing region with the authority of repairing main board.
Customer service centre responds for south tech S280 products and support service for Tianyu products.
There are over 50 service centers over the country.
Tianyu customer service centre established gold repairing office of Dopod and provide VIP service for customers of Dopod.
Tianyu has a service team covered China with professional control methods.
Whatever your problem is, we will give you the best answer in time to feel our service conception and enjoy our service for you.
What you want is what we need to achieve.
Tianyu customer service centre focuses on give the best and professional service to every customer now and future.
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Three Guarantees For Products
In order to protect the legal rights of the customer and confirm the responsibility of seller, server and manufacturer,
three guarantees for products
(guaranteed quality, guaranteed quantity and guaranteed repairs) are issued by General Administration of Quality Supervision，Inspection and Quarantine of the People’s Republic of China, general industry and commerce bureau of the People’s Republic of China.
The content is as follow:
1. Three guarantees is the basic requirement for any handset seller. The government demands seller and manufacturer to protect the customer legal rights.
If there is any illegal conductions, it should take the responsibility.
2. Three guarantees for products is responded by the handsets seller.
Seller makes the agreements with manufacturer or provider, seller with server, manufacturer with provider or server, no one can ignore the guarantees.
3. Seller should provide three guarantees sheet, invoice with right information and signet.
And then open the package for customer to adjust, introduce handset’s features, maintain methods and guarantees
4. Server must make the record of problem, how to repair and quality condition after repairing.
The customer can check the repair condition, and server fills guarantees sheet and take the responsibility for own mistakes.
5. Manufacturer (importer as manufacturer) must be provided with IEMI.
Handset must be with the sticker of IEMI, manual, qualification and guarantees sheet;
promise handset legality and in accordance with the specification and features in the manual.
6. The validity of guarantees for handset is one year.
The validity for accessories: battery 6 months, headset 3 months, charger, terminal card, data cable are 1 year.
The validity begins from the date of invoice, eliminate duration of repairing, delay.
7. Customer has the right to share repair, change or cancel during validity.
The customer need to offer invoice and guarantees sheet,
if they are lost, the server can calculate the date according to IMEI to check if it is in validity, and then validity start from the date within 90 days after factory date.
And seller, server and manufacturer respond to repair for free.
8. The server need to repair it for free if the handset is in validity.
And the server must promise that handset can use normally for over 30 days after repairing.
9. Within 7 days after selling, handset has the problems of function invalid;
screen no signal, wrong letter, lacking of stroke, impossible to power on, no signal, no vibration, dial wrong, power off abnormal,
SIM poor contact, key invalidity, no voice, low or no volume, out cover break etc. the customer can pay back, change or repair it.
When customer asks to change, the seller needs to change it to the same model for free.
When customer asks to pay back, the seller needs to pay back according to invoice.
10. Within 8days to 15days after selling,
if handset has the above function problem, the customer can change or repair.
When customer asks to change, the seller needs to change the same model for free.
11. If handset repaired for the same above problem twice, and it is still not working in validity, the seller needs to change the same model for free.
12. If battery, charger, terminal card, headset, data cable has problem in validity,
the seller needs to provide the same accessory for free.
If after changing for twice, it is still not working, the customer can asks to pay it back.
If it is sold individually, it can be paid back according to invoice;
if it is with handset, pay it back according to then price.
13. If the handset can not repair in 7 days, the server must provide substitute one. When the handset is repaired, get back the substitute one.
14. If the manufacturer delays to provide spare parts for repairing and delays the repairing.
And if this duration is over 60 days, the seller needs to change the same model for free.
15. If handset is not done in 30 days because of the server, the seller needs to change the same model for free.
16. If it can be changed, but there is no same model product to change, the customer asks to pay it back.
The seller needs to do it according to the invoice.
17. If it can be changed, and there is same model to change, but customer asks to pay back, so seller can do it but there is a depreciation 0.5% per day.
18. When it is changed for a new one. The validity should start again from the date of changing and provide new guarantees sheet.
19. For the products which are giving in commercial business, they also share the guarantees for them.
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Repaire Centre
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